Responsible gambling

Responsible Gambling at Chances Courtenay

As a community gaming centre operating under the British Columbia Lottery Corporation (BCLC) framework, Chances Courtenay prioritizes responsible gambling practices to ensure a safe and enjoyable experience for all patrons.

Informed Choice: Understanding the Risks of Problem Gambling

Chances Courtenay is committed to providing clear information about odds, chances of winning, and risks associated with problem gambling. Patrons can access this information on-site or through BCLC resources to make informed decisions.

Voluntary Self-Exclusion Program

For patrons who feel they need to limit their gaming activities, Chances Courtenay offers a Voluntary Self-Exclusion (VSE) program. This allows individuals to exclude themselves from the venue for set periods, during which time they cannot enter or play games. Staff are trained to assist patrons in accessing this program and connect them with resources if needed.

Access to Support Organizations

Chances Courtenay partners with organizations that specialize in providing support services for problem gambling. Patrons can access these resources on-site through BCLC channels, national help lines, or provincial services specializing in gambling support.

Patron Safety Measures: In-Venue Responsible Gaming Tools

While specific tools such as machine-linked time or loss limits are not detailed publicly, Chances Courtenay adheres to BC responsible gaming standards. Staff are trained to recognize early warning signs of problem gambling and can provide information about resources available on-site and through BCLC.

Patron Support and Resources: In-Venue Assistance

Chances Courtenay staff provide immediate support for gaming, loyalty, and payment queries during operating hours. Patrons who require assistance can contact them in person or reach out through email/web-form contact (response times may vary).

Access to Responsible Gambling Services Outside of the Venue

For patrons experiencing problem gambling issues outside of the venue's operating hours, Chances Courtenay recommends accessing resources provided by BCLC and other national/provincial organizations that specialize in responsible gaming.

By prioritizing patron safety and well-being, Chances Courtenay contributes to a safer and more enjoyable experience for all visitors.